Luxxera Website Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms of use (“Terms”) were last updated on 11 July 2025

What's in These Terms?

These Terms govern your use of our website https://luxxera.com (“Website”).

Who We Are 

Our Website is operated by Luxxera Limited (referred to as “Luxxera”, “we”, “our” or “us”). On our Website, you can create an account to access the Luxxera online platform (the “Platform”) and other offerings from Luxxera and related services (the “Services”). 

We are registered in England under company number 15950374 and have our registered office at C/O Founders Law Limited Hamilton House, 1 Temple Avenue, London, United Kingdom, EC4Y 0HA.

The Platform offers an online venue that enables users (“Users”) to publish, offer, search for and book our services. Users who publish and offer services are “Clinics” and Users who search for, book or use services are “Patients”. Clinics may offer cosmetic surgery procedures (“Core Clinic Services”) and accommodation, transportation and other ancillary services in relation to cosmetic procedures (“Clinic Ancillary Services”) collectively the “Clinic Services”.   

As the provider of the Platform and Services, Luxxera does not own, control, offer or manage any Clinic Services. Luxxera is not a party to the contracts entered into directly between Clinics and Patients, nor is Luxxera acting as an agent in any capacity for any Use, except as may be specified in the Payment Terms.

We do not moderate and are not responsible for any communications between Users, including without limitations between Clinics and Patients, whether conducted through our Website, Platform and/or Services, or otherwise.

By Using Our Website, Platform and/or Services, You Accept These Terms

These Terms apply to anyone who accesses or uses our Website, Platform and/or Services. By doing so, you confirm that you accept these Terms and that you agree to comply with them.

You must not use our Website, Platform and/or Services if you do not agree to be bound by these Terms. 

Who These Terms Apply to

These Terms apply to anyone who accesses or uses the Websites, Platform and/or Services.

You may upload or post information, pictures, text, data, or other content (together, “Content”), and create an account (“Profile”) as Clinic or a Patient, on the Platform.

[Our Website and Platform is directed to people residing in the United Kingdom. We do not represent that any content available on or through our Website or Platform is appropriate for use or available in other locations or that it complies with any applicable laws in any other jurisdiction.]

Additional Terms That May Apply to You

The documents referred to within these Terms include but are not limited to our:

● Acceptable Use Policy 

● Cancellation & Refund Policy

● Privacy Notice

● Cookies Policy

Patient Users

If you are accessing the Platform as a Patient, you represent and warrant that:

● you are 18 years old or over; and

● you are making any Bookings (defined below) for yourself.

You can search for Clinic Services by using criteria like the type of Core Clinic Services, preferred location(s), pre-existing conditions and other treatment-specific criteria. [You can also use filters to refine your search results.] Search results are based on their relevance to your search and other criteria. Relevance depends on factors like availability and Clinic requirements e.g. whether a Clinic can offer the type of Clinic Services desired. You may need to upload a photo of yourself as part of this process. You are responsible for including accurate information including without limitation regarding all pre-existing conditions and medical records and Luxxera will not be responsible for any Clinic or Clinic Services being suitable for you.

Before you book, you will be able to view information about the Clinic such as its location, opening times, videos showing the facilities, information about the Clinic’s procedure and methods and other services the Clinic provides.  Although we may review the Clinics on our Platform, we encourage you to conduct your own checks and due diligence before booking to ensure the Clinic and the Clinic Services are suited to you and your needs. We will not be liable to you in the event any Clinic and/or Clinic Services are not suitable for you or are otherwise unsatisfactory. The fact that a Clinic and/or Clinic Services are listed on our Website, Platform and/or Services does not constitute a recommendation, endorsement or verification in respect of any Clinic and/or Clinic Services.

When you book Clinic Services and receive a booking confirmation, a contract for Clinic Services (a "Booking") is formed directly between you and the Clinic.

Clinic Users

If you are accessing the Platform as a Clinic, you represent and warrant that:

● you have the authority and permission to create a Profile on behalf of the Clinic including to upload Content;

● any claims you make about the Clinic on the Website and/or Platform are clear, accurate, true, and not misleading;

● whilst you have an active Profile, you have and will maintain [INSERT DETAILS OF LICENCE, PROFESSIONAL BODY OR ACCREDITATION LUXXERA EXPECTS EACH CLINIC TO HAVE] and will provide certification or other evidence of such to Luxxera;

● you will not collect any fees or charges from the Patients outside the Platform except as expressly authorised by Luxxera; 

● you will not encourage Patients to create third-party accounts, provide their contact information, or take other actions outside the Platform except as expressly authorised by Luxxera; and

● you will not otherwise attempt to entice away Patients from the Platform or transact with Patients outside of the Platform to circumvent any fees that would be due to Luxxera.

During your contact with a prospective Patient, it is your responsibility to ensure you have all relevant information to ascertain whether you can accept their booking request and whether further information is required including but not limited to obtaining information about the Patient’s pre-existing conditions and medical records. Before accepting a booking request, you must send the Patient a consent form which the Patient completes and sends back to you.

When you accept a booking request, or receive a booking confirmation through the Platform, you are entering into a contract directly with the Patient and are responsible for delivering the Clinic Services under the terms and at the price specified by you in your offering to the Patient. You are also agreeing to pay applicable fees such as Luxxera’s service fee (and any applicable taxes) for each Booking as set out in the Clinic Referral Agreement or otherwise in writing. Luxxera via its third party payment processor will deduct amounts you owe us from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplemental contract with Patients must: (i) be consistent with these Terms, and the information provided in your offering to the Patient on our Platform and/or Website, and (ii) be prominently disclosed in your offer description.

Nothing in these Terms and no action taken by us or you in connection with the Terms will:

● create a partnership or joint venture or relationship of employer and employee; or 

● apart from as expressly set out in the Terms, give either party authority to act as the agent of or in the name of or on behalf of the other party or to bind the other party or to hold itself out as being entitled to do so. 

Luxxera does not direct or control, and will not be liable in relation to, the Clinic Services and you understand that you have complete discretion whether and when to provide Clinic Services and at what price and on what terms to offer them.

The Platform allows you to set up and manage your Clinic Service offerings which must include, and you shall provide, complete and accurate information about your Clinic Services, your prices and any rules or requirements that apply to your Clinic Services. You are responsible for your acts and omissions as well as for keeping your Profile and Clinic information and Content up-to-date and accurate at all times. If we obtain sufficient indications or otherwise have reason to believe that any information is inaccurate, incomplete or not up-to-date, you will be asked to, and you shall, remedy the situation immediately. If you fail to update your information within the timeframe provided by us, we may suspend your use of or access to the Platform, until you have provided the required information. 

You are responsible for obtaining appropriate insurance for your Clinic Services as well as complying with all applicable laws, rules, regulations and third party contracts that apply to your Clinic Services.

The ranking and display of you Clinic Services offering or your Profile in search results on the Platform depends on a variety of factors, including these main parameters:

● Patient search parameters (e.g. procedure and location); and

● Clinic characteristics and requirements (e.g. location, availability, quality signals, type or category of Clinic Service).

Payment Terms

When a Patient makes a Booking, you agree to pay all charges associated with it in advance including any applicable fees for the anticipated Core Clinic Services, any applicable Clinic Ancillary Services and additional charges such as Luxxera’s service fees, taxes and any other items identified at checkout or otherwise made known to you before or during checkout. 

Payments are collected by Luxxera via a third-party payment processor or via bank transfer.

Luxxera holds these funds until the Core Clinic Service or Clinic Ancillary Services take place or are cancelled, in accordance with the terms below.

If you choose to pay using a currency that differs from the currency set by the Clinic for the Clinic Services, the price displayed to you is based on a currency conversion rate determined by us. 

In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Booking, including without limitation, the Cancellation and Refund Policy and any other rules, standards, policies, or requirements identified before or during checkout that apply to the Booking as well as to any Clinic Ancillary Services provided by a third party. It is your responsibility to read and understand these terms, rules, standards, policies, and requirements prior to arranging a Booking. 

If you want to postpone a Booking, please contact us [EMAIL ADDRESS].

If you cancel a Booking in compliance with these Terms and any applicable terms for the Booking, you may be entitled to receive a refund of Clinic Services fees. Charges related to Clinic Ancillary Services may not be refundable. For full details, please refer to our Cancellation and Refund Policy [INSERT LINK].

We May Use Your Personal Data as Set out in Our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: https://luxxera.com/legal/privacy-policy.

We May Make Changes to These Terms and Our Website 

We reserve the right to amend these Terms from time to time. Those changes will be effective from the moment that the revised Terms are posted on our Website. You are responsible for reviewing these Terms periodically and being aware of any modifications before you use our Website. Your continued use of the Website, Platform and/or the Services after any changes will constitute your: (i) acknowledgement of the revised Terms; and (ii) agreement to abide by and be bound by the revised Terms.

If we change these Terms in a way which is materially adverse to your rights, we will notify you by email at least thirty (30) days prior to the changes taking effect, summarise the changes to you and ask you to confirm your acceptance of the updates. If you choose not to continue using our Website, Platform and/or Services due to such a change, we will refund to you the pro-rated portion of your prepaid but unused fees, if applicable.

We reserve the right to update and/or change our Website, Platform and/or Services from time to time. We do not guarantee the availability of any particular part of the Website, Platform and/or Services. If we make material changes that concern core features or functionalities of our Website, Platform and/or Services, we will provide you with 30 days’ advance notice, unless the changes are to prevent abuse or respond to legal requirements.

We May Suspend or Withdraw Our Website

We do not guarantee the continuous availability or uninterrupted access to our Website, Platform and/or Services, or its contents. We reserve the right to temporarily or permanently suspend, withdraw, or restrict access to any portion of our Website, Platform and/or Services for business or operational reasons. We will try to give you reasonable notice of any planned suspension or withdrawal but are not obliged to do so.

You are also responsible for ensuring that all persons who access our Website, Platform and/or Services through your internet connection are aware of these Terms and that they comply with them. You are responsible for any acts or omissions of such persons as if these were your acts or omissions.

You Must Safeguard Your Account Information 

Your user ID, password, or any security-related information must be kept confidential and should not be shared with any third parties.

We reserve the right to disable any user ID or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have not complied with any of the provisions of these Terms. 

If you know or suspect that anyone other than you knows any of your security-related information, please promptly notify us at [email protected].

Uploading your content to the Platform

Whenever you create content directly on our Platform, upload or share content to our Platform (including to your Patient User profile or a Clinic profile), or you make use of features such as our messaging services to make contact with other Users of our Platform, you must comply with the standards set out in our Acceptable Use Policy https://luxxera.com/legal/acceptable-use-policy .

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will consider any content you upload to our Platform to be non-confidential and not protected by any trade mark, patent or copyright ("non-proprietary"), that is, in the public domain. You own your content, but you are required to grant us and other Users of our Platform a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next section (Rights

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with the acceptable use standards set out in our Acceptable Use Policy https://luxxera.com/legal/acceptable-use-policy.

If you wish to contact us in relation to content you have uploaded to our Platform and that we have taken down, or if you wish to report or complain about content on our Platform, please contact us at [email protected]. 

Rights to your content

Subject always to our Privacy Policy which takes precedence over these Terms, when you upload or post content to our Platform:

● you grant us a worldwide, non-exclusive, royalty-free, transferable licence for Luxxera to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with our Services and across different media including to promote our Website, Platform or the Services forever; and

● Patient Users grant Clinic Users a worldwide, non-exclusive, royalty-free, transferable licence to use the content to provide the Clinic Services.

Our Website, Platform and/or Services Are Protected by Intellectual Property Rights

We are and shall remain the owner or the licensee of all intellectual property rights in our Website, Platform and/or Services, and the layout, data, information, content, text, images and typography included therein (“Our Content”). 

You may not copy, modify, publish, capture, perform, transmit, transfer, sell, license, reproduce, re-post, create derivative works from or based upon, reverse engineer, upload, link, distribute, exploit or alter Our Content, or any parts thereof, unless expressly permitted by us in writing. 

Nothing in these Terms shall be construed as conferring by implication or otherwise any licence or right to use any intellectual property right whatsoever to, and you shall not acquire ownership of any part of, Our Content. 

You must not use any part of Our Content for commercial purposes, or any other purposes not specifically authorised by these Terms, without obtaining a licence to do so from us and our licensors.

If you print off, copy, download, share or repost any part of Our Content in breach of these Terms, your right to use our Website, Platform and/or Services will immediately terminate, and you must, as determined by us, either return or destroy any copies you have created.

Our Content is for informational purposes only and is not medical advice.

You May Use Our Website

You must not:

● Misuse the Website, Platform and/or Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful; 

● attempt to gain unauthorised access to Our Content, the server on which Our Content is stored or any server, computer or database connected to Our Content;

● attack our Website, Platform and/or Services via a denial-of-service attack or a distributed denial-of service attack; 

● conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to Our Content. This includes using (or permitting, authorising or attempting the use of):

o any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Our Content; and/or

o any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

By breaching the above provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website, Platform and/or Service will terminate immediately.

The provisions in this section should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

Do Not Rely on Information 

Our Content is provided for general information only. It should not, and not intended to, amount to advice on which you should rely on. Please obtain professional or specialist advice before taking, or refraining from, any action on the basis Our Content.

While we make reasonable attempts to keep our Website’s information current, we make no representations, warranties or guarantees, whether express or implied, that Our Content is accurate, complete or up to date.

We Are Not Responsible for Websites We Link to

Where our Website, Platform and/or Services contain links to other sites or resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. You access the sites via such links entirely at your own risk. We have no control over the contents of those sites or resources and we accept no liability in relation to those.

Our Responsibility for Loss or Damage Suffered by You

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation. 

We do not warrant or guarantee that our Website is error or virus free or free of other harmful components. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software. We also do not warrant or guarantee that the Website, Platform and/or Services are suitable for your particular purposes or preferences.

We exclude all implied conditions, warranties, representations, or other terms that might be applicable to our Website, Platform and/or Services, including those implied by statute, to the extent permitted under the applicable law.

In no event will we be liable for:

● any damage or loss caused to you while using our Website, Platform and/or Services in breach of these Terms;

● any loss of data that results from your use of our Website, Platform and/or Services;

● any loss of income, revenue, business, profits, contracts, or business opportunities, that results from your use of our Website, Platform and/or Services, in each case whether direct or indirect;

● any failure, suspension and/or termination of access to our Website, Platform and/or Services; 

● any claims brought against you by a third party;

● any damage or loss caused to you where such damage or loss (i) is not reasonably foreseeable to you and us when you use our Website, Platform and/or Services or (ii) is reasonably foreseeable to you and us but is only indirectly related to your use of our Website, Platform and/or Services, in both cases including where the damage or loss results from our breach of these Terms;

● any indirect, special or consequential loss.

Without limiting the foregoing, our aggregate liability to you will not exceed one hundred pounds sterling (£100).

We will not be liable for any delay or failure to perform resulting from abnormal and unforeseeable circumstances outside of our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labour or materials.

To the maximum extent permitted by applicable law, you agree to indemnify us against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental terms incorporated herein); (ii) your improper use of the Website, Platform and/or Services; (iii) your interaction with any other User of our Website, Platform and/or Services; (iv) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights; or (v) your misappropriation of our intellectual property.

Can You Link to Our Website? 

You may link to the home page of our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you.

Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.

We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects to acceptable standards and applicable laws.

If you wish to link to or make any use of Our Content, other than that set out above, please contact [email protected]. You may not do so without our express written approval.

How to Terminate the Agreement.

You may terminate our agreement based on these Terms and the receipt of our Services to you at any time by sending us an email or by deleting your Profile.  We will not refund you any fees, even if pre-paid and unused, unless in accordance with our Cancellation and Refund Policy and/or we expressly promised otherwise in writing. 

We may suspend and/or terminate, at our sole discretion, our agreement with you and/or the provision the Website, Platform and/or Services for any reason by providing you 30 days’ notice via email or using any other contact information you have provided for your account. We may suspend and/or terminate, at our sole discretion, our agreement and/or the provision of the Website, Platform and/or Services if, or if we reasonable suspect that: (i) you breach these Terms (or any supplemental terms incorporated herein); (ii) you violate applicable laws; (iii) such action is necessary to protect the safety and proper functioning of our Website, Platform and/or Services, other Users, or third parties; or (iv) your account has been inactive for more than 90 days. 

Termination rights for Clinic Users are found in the Clinic Referral Agreement

Effects of Termination

If you are a Clinic User and terminate your account, any confirmed Booking(s) will be automatically cancelled and your Patients will receive a full refund. If you terminate your account as a Patient, any confirmed Booking(s) will be automatically cancelled and any refund will depend upon the terms of Luxxera’s Cancellation and Refund policy as well as any additional cancellation terms indicated to you before Booking by the Clinic. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Platform has been limited, or your Airbnb account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Platform through an account of another User.

How We Can Contact Each Other

Unless specified otherwise, any notices or other communications to you permitted or required under these Terms will be sent to you by email or posted on the Website.

You may send any notices or communications to us by email to [email protected]. 

If you have a complaint, please do not hesitate to reach out to us at [email protected]. We will use our reasonable endeavours to considered it and take appropriate action without undue delay, professionally and fairly.

What Happens if There Is a Dispute About These Terms

These Terms are available in English only and are governed by and construed in accordance with the laws of England and Wales or, if you are a Patient User, the law in the jurisdiction in which you are resident. If we have a dispute, we will first try and resolve it with you amicably. To the extent permitted by the applicable law, all disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a Patient Users, if we cannot resolve our dispute, you or we can go to your local courts. You can also go to the courts of England and Wales which will have non-exclusive jurisdiction over disputes us.

What Happens if a Part of These Terms Is Not Enforceable

If any provision or part-provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, then that invalid or unenforceable part will be deemed deleted from these Terms, and such invalidity or unenforceability will not affect the remainder of the provision and/or other provisions of these Terms which will remain in full force and effect.

We May Transfer This Agreement to Someone Else

We may transfer our rights and obligations under these Terms to a third party by a notice given to you. You are not permitted to transfer any of your rights or obligations under these Terms to any other person.

Nobody Else Has Any Rights under These Terms 

These Terms are between you and us. Nobody else can enforce them, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise, and neither of us will need to ask anybody else to sign-off on ending or changing them.

Even if We Delay in Enforcing These Terms, We Can Still Enforce Them Later

We might not immediately chase you for not doing something (such as paying any fees) or for doing something you are not allowed to do, but that doesn’t mean we can't do it later.